Terms of Service

1. Introduction and Acceptance

Welcome to Slim Chickens ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website located at slimchickens.digital (the "Website"), our food delivery services, mobile applications, and all related services (collectively, the "Services").

By accessing or using our Services, placing an order, creating an account, or otherwise engaging with our business, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

Eligibility: You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian.

Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Updates to Terms: We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our Website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," "Company" refers to Slim Chickens, a food service business operating in the United States.
• "You," "Your," "User" refers to any individual or entity accessing or using our Services.
• "Services" refers to all services provided by Slim Chickens, including but not limited to food preparation, delivery, catering, franchising opportunities, and our website functionality.
• "Content" refers to all text, images, videos, audio, software, and other materials available through our Services.
• "Website" refers to slimchickens.digital and all associated web properties.
• "Order" refers to any request for food or services placed through our Website, mobile app, phone, or in-person.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes in accordance with these Terms. Specifically, you are permitted to:

• Browse our menu and place orders for food delivery or pickup
• Create and maintain a user account
• Access nutritional information and allergen data
• Contact customer service for support
• Leave reviews and feedback about our services
• Share our content on social media platforms
• Use our catering services for events

You agree to provide accurate, current, and complete information when using our Services and to comply with all applicable local, state, and federal laws.

3.2 Prohibited Use

You are expressly prohibited from using our Services for any of the following:

• Any illegal activities or purposes that violate applicable laws or regulations
• Transmitting or uploading viruses, malware, or other harmful computer code
• Attempting to gain unauthorized access to our systems, servers, or networks
• Violating our intellectual property rights or those of third parties
• Sending spam, unsolicited communications, or engaging in phishing activities
• Providing false, misleading, or fraudulent information
• Interfering with or disrupting the operation of our Services
• Impersonating others or misrepresenting your identity or affiliation
• Harvesting or collecting user information without consent
• Using automated tools to access our Services without permission
• Reselling or redistributing our services without authorization
• Posting offensive, defamatory, or inappropriate content

4. User Accounts

Registration Requirements: To access certain features of our Services, you may need to create an account. You agree to provide accurate, complete, and current information during registration and to update this information as necessary.

Account Security: You are solely responsible for maintaining the security of your account credentials. You must choose a strong password and keep it confidential. You agree to notify us immediately of any suspected unauthorized use of your account.

Accurate Information: You warrant that all information you provide is truthful and accurate. You are responsible for keeping your account information up-to-date, including contact information and delivery addresses.

One Account Per Person: Each user may maintain only one account. Creating multiple accounts is prohibited and may result in account suspension or termination.

Account Termination: We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspected fraudulent activity, or any other reason we deem necessary to protect our business or other users.

5. Products and Services

Product Descriptions: We strive to provide accurate descriptions of our food items, including ingredients, nutritional information, and allergen data. However, we cannot guarantee that all information is completely accurate or up-to-date. Menu items may vary by location and availability.

Pricing and Availability: All prices are subject to change without notice. We reserve the right to modify menu items, discontinue products, or change pricing at any time. Prices displayed on our Website may not reflect real-time availability or current pricing.

Order Acceptance: All orders are subject to acceptance by Slim Chickens. We reserve the right to refuse any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors or technical issues
• Orders outside our delivery zone
• Suspected fraudulent activity
• Failure to meet minimum order requirements
• Kitchen capacity limitations

Order Modification and Cancellation: Orders may be modified or cancelled within 5 minutes of placement, subject to kitchen preparation status. After this time, modifications may not be possible. Cancellations after food preparation has begun may be subject to charges.

Minimum Order Requirements: Delivery orders must meet minimum order values, which vary by location and may change based on distance, time of day, or promotional periods.

Delivery Terms: Our estimated delivery times are approximations and may vary due to weather, traffic, order volume, and other factors beyond our control. We are not liable for delays in delivery. Delivery is available only within our designated delivery zones.

Temperature-Sensitive Items: We take care to maintain proper food temperatures during preparation and delivery. However, we recommend consuming delivered food promptly upon receipt for optimal quality and safety.

Payment Terms: Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our Website. You authorize us to charge your selected payment method for all applicable charges.

Food Quality Guarantee: We stand behind the quality of our food. If you are unsatisfied with your order, please contact us within 24 hours, and we will work to resolve the issue appropriately.

Returns and Refunds: Due to the perishable nature of food products, returns are not accepted. Refund policies are detailed in our separate Refund Policy.

6. Intellectual Property

Our Ownership: All content on our Website and Services, including but not limited to text, graphics, logos, images, videos, software, and designs, are owned by or licensed to Slim Chickens and are protected by copyright, trademark, and other intellectual property laws.

Trademarks: "Slim Chickens," our logo, and other marks used on our Services are trademarks of Slim Chickens. You may not use our trademarks without our prior written permission.

Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include the right to download, copy, distribute, or modify our content without permission.

User Content License: By submitting content to our Services (such as reviews, photos, or comments), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, distribute, and display such content in connection with our Services.

Copyright Infringement: We respect intellectual property rights. If you believe your copyright has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

Your Responsibility: You are solely responsible for all content you submit, post, or transmit through our Services. This includes reviews, comments, photos, and any other materials you provide.

License Grant: By submitting content, you grant Slim Chickens a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content across all media formats and channels.

Prohibited Content: You may not submit content that is:

• Illegal, harmful, threatening, abusive, or harassing
• Defamatory, libelous, or invasive of privacy
• Obscene, vulgar, or sexually explicit
• Discriminatory based on race, gender, religion, or other protected characteristics
• Infringing on intellectual property rights
• Contains viruses, malware, or harmful code
• Spam or commercial solicitations
• False or misleading information

Content Removal: We reserve the right to remove or modify any user content at our discretion, without notice. We may also suspend or terminate accounts that repeatedly violate our content guidelines.

No Endorsement: We do not endorse user-generated content and are not responsible for opinions, statements, or materials posted by users.

8. Disclaimers

Service "As Is": Our Services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the quality, reliability, availability, or suitability of our Services.

No Warranty of Uninterrupted Service: We do not guarantee that our Services will be uninterrupted, secure, or error-free. Technical issues, maintenance, or other factors may cause temporary service disruptions.

Food Safety Disclaimer: While we follow strict food safety protocols, we cannot guarantee that our food products will be free from all bacteria, allergens, or other contaminants. Consuming raw or undercooked foods may increase your risk of foodborne illness.

Third-Party Content: We are not responsible for the accuracy, completeness, or reliability of third-party content, including user reviews, social media posts, or external websites linked from our Services.

Professional Advice: Information provided through our Services is for general informational purposes only and should not be considered professional nutritional, medical, or dietary advice. Consult with qualified professionals for specific dietary needs or health concerns.

9. Limitation of Liability

Maximum Liability: To the fullest extent permitted by law, Slim Chickens' total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Excluded Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or business opportunities
• Loss of data or information
• Business interruption
• Personal injury (except where legally required)
• Property damage not directly caused by our negligence
• Emotional distress or mental anguish

Food-Related Incidents: Our liability for food-related incidents is limited to the replacement cost of the affected food items, unless otherwise required by applicable law.

Delivery Issues: We are not liable for delays, losses, or damages that occur during delivery due to circumstances beyond our reasonable control, including but not limited to weather conditions, traffic, or customer unavailability.

Jurisdictional Variations: Some jurisdictions do not allow the limitation of liability for certain damages. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

10. Indemnification

User Indemnification: You agree to indemnify, defend, and hold harmless Slim Chickens, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Content you submit or transmit through our Services
• Your infringement of third-party intellectual property rights
• Any false or misleading information you provide

Defense and Settlement: We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

Survival: This indemnification obligation shall survive the termination of these Terms and your use of our Services.

11. Third-Party Links and Services

External Links: Our Services may contain links to third-party websites, applications, or services. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-Party Terms: Your use of third-party services is subject to their respective terms and conditions. We encourage you to read the terms and privacy policies of any third-party services you access.

Payment Processors: We may use third-party payment processors to handle transactions. These processors have their own terms and privacy policies that govern your payment information.

Delivery Partners: We may partner with third-party delivery services. While we strive to work with reputable partners, we cannot guarantee their performance or be held liable for their actions.

No Endorsement: Links to third-party sites or mention of third-party services do not constitute our endorsement of such parties or their products/services.

12. Termination

Termination by Company: We may suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Reasons for termination may include:

• Violation of these Terms
• Suspected fraudulent activity
• Chargebacks or payment disputes
• Abusive behavior toward staff or other customers
• Legal or regulatory requirements

Termination by User: You may terminate your account at any time by contacting customer service or using account settings if available. Termination does not relieve you of any outstanding payment obligations.

Effect of Termination: Upon termination:

• Your right to use our Services immediately ceases
• Your account and profile information may be deleted
• Outstanding orders will be fulfilled or cancelled at our discretion
• Certain provisions of these Terms will survive termination

Survival of Provisions: The following sections shall survive termination: Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnification, and General Provisions.

13. Governing Law and Disputes

Applicable Law: These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana and the United States, without regard to conflict of law principles.

Jurisdiction and Venue: Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in New Orleans, Louisiana, and you hereby consent to the jurisdiction and venue of such courts.

Dispute Resolution Process: Before initiating any legal proceedings, you agree to first attempt to resolve disputes through our customer service department. Contact us at [email protected] or +1 504-581-3467 with a detailed description of the dispute.

Informal Resolution: We will work with you in good faith to resolve disputes informally within 30 days of receiving your complaint. This informal process may include mediation if both parties agree.

Time Limitation: Any claim or cause of action arising from or related to these Terms or our Services must be filed within one (1) year after the claim arose, or it will be forever barred.

Waiver of Class Actions: To the extent permitted by applicable law, you agree to resolve disputes individually and waive the right to participate in class action lawsuits or class-wide arbitration.

14. Changes to Terms

Right to Modify: We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes may be necessary due to legal requirements, business changes, or service improvements.

Notification of Changes: We will notify you of material changes to these Terms by:

• Posting the updated Terms on our Website
• Updating the "Last Updated" date at the top of this page
• Sending email notifications to registered users (when possible)
• Displaying prominent notices on our Website or app

Continued Use Constitutes Acceptance: Your continued use of our Services after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using our Services.

Review Responsibility: It is your responsibility to review these Terms periodically for changes. We recommend checking this page regularly, especially before placing orders or using new features.

15. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any other legal notices published on our Services, constitute the entire agreement between you and Slim Chickens regarding your use of our Services.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.

Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or our right to enforce it in the future. Waivers must be in writing and signed by an authorized representative.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms to any affiliate or successor entity without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or technical failures.

Headings: The headings in these Terms are for convenience only and do not affect the interpretation or meaning of any provision.

Language: These Terms are written in English. Any translations provided are for convenience only, and the English version shall prevail in case of conflicts.

16. Contact Information

If you have questions about these Terms of Service, need assistance with our Services, or want to report a violation, please contact us using the following information:

Business Hours: Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Central Time. Orders and services may have different availability hours as displayed on our Website.

Legal Notices: All legal notices, including those related to intellectual property, privacy concerns, or formal complaints, should be sent via email to [email protected] with "Legal Notice" in the subject line.